1. Overview
Iconic Timber Flooring provides flooring services including timber flooring, parquetry, concrete grinding and polishing, epoxy flooring, renovation, sanding, sealing, and related services in Melbourne.
We are committed to protecting your privacy and handling your personal information in a safe and responsible manner.
2. Information We Collect
We may collect the following types of information when you use our website or contact us:
Personal Information
- Full name
- Phone number
- Email address
- Address (if provided for quotes or site visits)
Project Information
- Flooring requirements
- Property type (residential or commercial)
- Location details
- Uploaded images (if submitted for quotation purposes)
Technical Information
- IP address
- Browser type and device information
- Pages visited on our website
- Time spent on the website
3. How We Use Your Information
We use collected information for the following purposes:
- To respond to enquiries and provide quotes
- To schedule site visits or consultations
- To deliver flooring services
- To improve our website and services
- To communicate updates related to your enquiry or project
- To maintain internal records
We do not use your information for unrelated or unauthorized purposes.
4. Sharing of Information
We do not sell, rent, or trade your personal information. However, we may share information in the following cases:
- With trusted contractors or service providers involved in your project
- When required by law or legal process
- To protect our rights, safety, or property
All third parties are required to handle your data securely and responsibly.
5. Cookies and Website Tracking
Our website may use cookies to improve user experience. Cookies help us:
- Understand website traffic and usage
- Improve website performance
- Customize user experience
You can disable cookies in your browser settings, but some website features may not function properly.
6. Data Security
We take reasonable steps to protect your personal information from:
- Unauthorized access
- Misuse or disclosure
- Loss or alteration
However, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing any personal information.
8. Access and Correction
You may request access to the personal information we hold about you. If any information is incorrect or outdated, you may request corrections by contacting us.
9. Retention of Information
We retain personal information only for as long as necessary to:
- Provide services
- Meet legal requirements
- Resolve disputes
- Maintain business records
After this period, information may be securely deleted or anonymized.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of the website means you accept the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, you can contact us through the details provided on our website.
